Fluellen Roberts Family Dentistry in Richardson, Texas

The most complete information about dentist "Fluellen Roberts Family Dentistry" in Richardson

Contacts of Fluellen Roberts Family Dentistry

Address:
1050 West Campbell Road #200, Richardson, Texas 75080

Website:
richardsonsmile.com

Phone:
+1 972-231-8241

Types:
Dentist

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Rachael Hale

Posted Jul, 08 2019

Until today, I would have given this price 5 stars all day! I got a new job and the dental benefits aren’t as great as they once were which means there are some things I now have to pay out of pocket for. I was completely okay with that and even made sure I knew what amount I would be responsible for when I scheduled my appointment 2 weeks ago. At 4pm the day before my appointment, I received a call saying, “Oops we made a mistake you know owe double of what we originally said.” I wasn’t to happy but I needed the work done so I moved past it. The day of my appointment comes. After I get my fillings I’m told, you owe another $100 for what your insurance didn’t pay. My problem is not the amount, but the way in which is was handled. I had confirmed my total 2 weeks ago and then told differently less than 24 hours prior to my appointment. The information changed again once I reached my appointment. I’m a business owner and think it’s extremely bad business practice to provide a customer incorrect information and then “change your mind” less than 24 hours prior to their scheduled appointment. I will find a dentist office who is able to correctly invoice me the first time and not penalize me for their mistakes.